We’re a new challenger lender and we’re on a mission to help people buy and own homes in an easier way.

We wanted our name to evoke simplicity and ease. We love how the words ‘one two’ are commonly used in daily life and are usually some of the first words we teach our children. In a world with too many things on our ‘to do’ lists and where everyone is increasingly time poor, our hope is to help make getting a loan as easy as OneTwo.

We’re currently making some exciting enhancements to our offering, so we’re temporarily pausing on new home loan applications. Please keep an eye out for us.

There are NO application, account-keeping, or exit fees. You may be charged a direct debit dishonour fee, payable when a direct debit is dishonoured e.g.:

• If there are insufficient funds in your nominated bank account.
• If you gave us wrong bank account details.
• If we dishonour a direct debit from your loan account (for example you have inadvertently set up direct debit payments from your loan account).

You may also be charged a fee if you miss a payment or if you make a late payment.

We are always available to answer any queries about OneTwo and our product offering. We really appreciate it when our customers let us know if they have a concern so we can provide answers, resolve any issues and give you a positive experience. You can contact us via one of the methods below:

Email: hello@onetwo.com.au

Phone: 1300 696 638

Monday to Friday 9am - 5pm (AEST)

In writing:

OneTwo Finance Pty Ltd

Level 41, 55 Collins Street

Melbourne VIC 3000

Please click here to review our Complaints Guide which details the process we go through should you have any issues with us.

We are committed to keeping your personal information safe. Please read our Privacy Policy for more details on how we manage your personal information. If you have any queries or concerns about how we manage your personal information, please contact us at privacy@onetwo.com.au.